Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.0
Location
9.0
Service
7.0
Dining
7.0
Guest reviews
7.0/10
based on 25 reviews
7.4
7.4/10 based on 2074 reviews
Jimmy
United Kingdom,
April
2024
7.4/10
The hotel is conveniently located right next to Basel SBB train station, making it perfect after a tiring train journey. The rooms were clean and tidy, suitable for a short stay. However, the service was a bit lacking in information about the property and its services. The hotel's location near public transportation was very convenient, but not in a noisy neighborhood.
Rooms
7.0
The rooms were clean and tidy, suitable for a short stay after a train journey.
Service
6.0
The service was somewhat lacking in information but overall nice and helpful.
Location
9.0
The hotel is directly opposite the extreme right exit of Basel SBB train station, very convenient for travelers using public transport.
Dining
7.0
Facilities
8.0
The facilities were aligned with the hotel's standards.
Nigel
United Kingdom,
April
2024
7.0/10
The hotel is superbly located right next to the main train station, making it convenient for transportation. The rooms, although a bit small for a triple, are equipped with air-conditioning. The service was pleasant, with staff taking the time to engage with guests, although prices could be considered high for the hotel's standard. The dining options were passable, but with a limited selection and odd food presentation. Overall, a decent choice for a brief stay due to its strategic location.
Rooms
7.0
The rooms had a strong smell of oil, not a clean scent, giving a feeling of being on the road. They were adequately equipped with air-conditioning, but the triple room was on the smaller side.
Service
6.0
The staff was nice and pleasant, taking the time to interact with guests and explain local events. However, the pricing strategy for this 3-star hotel, resembling a 2-star establishment, may be considered excessive.
Location
9.0
The hotel's location next to the main train station is ideal for travelers passing through Basel. The free tram ticket provided adds extra value to the convenient setting.
Dining
6.0
The self-serving dining experience had a basic selection with prepacked cheese portions and spray-painted eggs, which detracted from the otherwise decent offerings. The early morning availability was a plus.
Facilities
7.0
Prices for amenities could be improved for better value for money.
Barbara
United Kingdom,
January
2024
8.2/10
The hotel rooms were surprisingly modern and felt good but were really cold due to proximity to noisy areas. The staff went out of their way to assist, making the service very helpful and friendly. The location was perfect for solo travelers, especially those on business trips, due to its proximity to the train stations. The dining experience was surprisingly sufficient with a good selection of basic food and drinks, offering excellent value for money. The facilities were cozy with good amenities, enhancing the overall experience.
Rooms
7.0
The rooms were surprisingly modern and felt good, but it was really cold due to noisy surroundings.
Service
9.0
The staff were very helpful and provided excellent assistance, creating a cozy and friendly atmosphere.
Location
9.0
The location was ideal for solo travelers on business trips, very close to the main train stations, offering great convenience.
Dining
8.0
The dining was self-serve with a good selection of basic food and drinks, providing excellent value for money.
Facilities
8.0
The facilities were cozy with good amenities, adding to the overall pleasant stay.